Last updated: 26 March 2026
Clearview Fencing Cape Town ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
1. Information We Collect
1.1 Information You Provide Directly
When you use our services, you may voluntarily provide us with the following personal information:
- Contact information: Full name, email address, phone number, and physical address
- Quote request details: Property information, fencing type required, project description, and preferred contact method
- Contractor registration details: Business name, contact person, email, phone, WhatsApp number, areas served, and services offered
- Communication records: Messages sent through our contact forms, email correspondence, and WhatsApp interactions
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information: Browser type, operating system, and device type
- Usage data: Pages visited, time spent on pages, referring website, and click patterns
- Location data: Approximate geographic location based on your IP address
- Cookies and similar technologies: As described in Section 7 below
2. Purpose of Processing
We process your personal information for the following specific purposes:
- Service delivery: To connect you with qualified fencing contractors in your area
- Quote processing: To forward your quote requests to relevant contractors who can assist you
- Communication: To respond to your enquiries and provide customer support
- Contractor management: To manage contractor registrations, profiles, and lead distribution
- Website improvement: To analyse usage patterns and improve our website and services
- Legal compliance: To comply with applicable laws and regulations
3. Legal Basis for Processing
Under POPIA, we process your personal information based on one or more of the following lawful grounds:
- Consent: You have given us your voluntary, specific, and informed consent (e.g., when submitting a contact form)
- Contract: Processing is necessary to fulfil a contract or take steps at your request prior to entering a contract
- Legitimate interest: Processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Processing is necessary to comply with a legal obligation
4. Sharing of Personal Information
We may share your personal information with:
- Fencing contractors: When you submit a quote request or enquiry, your contact details and project information are shared with relevant contractors in our network so they can provide you with a quote
- Service providers: Third-party providers who assist us with website hosting, email delivery, and analytics (these providers are contractually bound to protect your data)
- Legal authorities: When required by law, court order, or government regulation
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
- Quote requests: Retained for 24 months from submission, then anonymised or deleted
- Contact form submissions: Retained for 12 months, then deleted
- Contractor profiles: Retained for the duration of the contractor's active registration, plus 12 months after account closure
- Website analytics data: Retained in anonymised form for up to 36 months
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure database storage with access controls
- Regular security assessments and updates
- Staff training on data protection responsibilities
- Password-protected access to systems containing personal information
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better browsing experience.
7.2 Types of Cookies We Use
- Essential cookies: Required for the website to function properly (e.g., session management, CSRF protection). These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve our content and user experience.
- Functional cookies: Remember your preferences, such as your location or language settings.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies
- Delete all cookies when you close your browser
8. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to access: You may request confirmation of whether we hold your personal information and request access to it
- Right to correction: You may request that we correct or update inaccurate or incomplete personal information
- Right to deletion: You may request that we delete your personal information where there is no compelling reason for its continued processing
- Right to object: You may object to the processing of your personal information on reasonable grounds
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe your rights have been infringed
9. How to Exercise Your Rights
To exercise any of the above rights, please contact us at:
We will respond to your request within 30 days and may require proof of identity before processing your request.
10. Information Regulator
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa):
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.
12. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us:
